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<p>You may return your Otteroo within 30 days of delivery, no questions asked. Please note customers who did not opt for &quot;checkout +&quot; are responsible for purchasing a return shipping label, and returns are subject to a $5 restocking fee. Please <a class="fr-strong" href="https://otteroo.com/apps/redo/returns-portal/login?referralId=682b521dacb23bea7877f061" rel="noopener noreferrer" target="_blank">fill out this form</a> to initiate a return.</p>

You may return your Otteroo within 30 days of purchase, no questions asked. Please note customers are responsible for return shipping, and returns are subject to a $5 restocking fee which covers the cost to determine whether an Otteroo can be resold

What Is the Return Policy?

Returns & Warranty

My Baby Is Between Sizes. Which Otteroo Should I Get?

What Is Otteroo Made of?

What Is the Weight and Age Limit of Otteroo?

What Are the Dimensions of Otteroo?

Is Otteroo Patented?

Is Otteroo USCG Approved?

Is Otteroo a Swim Aid?

Can Otteroo be Used in Aquatic Therapy?

Product Info & Care

How Do I Put Otteroo On?

What Is the Optimal Water Level When Using Otteroo?

What Is the Ideal Water Temperature When Using Otteroo?

Do We Need to Do the Bubble Test Before Each Use?

Can I Use a Pre-Loved Otteroo?

Can I Reuse My Otteroo for Another Child?

Can We Skip the Tub and Go Straight to the Pool?

Will My Local Pool Allow Otteroo?

Can I Use Otteroo in Open Water?

Using Otteroo

I Ordered the Wrong Size/Color!

How Do I Update My Email?

Can I Update My Shipping Address?

Can I Cancel My Order?

Tracking Shows My Package Has Been Delivered But I Don't See It!

How Do I Track My Order?

Are There Customs Fees for International Orders?

Do You Ship Internationally?

How Are Orders Shipped?

When Will My Order Ship?

Order & Shipping Info

What Does the Warranty Cover?

What Is the Return Policy?Updated 3 hours ago