Shop

How It Works

Bath Activities

As Seen On

Is It Safe

otteroo

<p>Because our warehouse is quite speedy, we ask that you please <a class="fr-strong" href="https://otteroo.com/pages/contact-us" rel="noopener noreferrer" target="_blank">fill out this form ASAP</a> and also follow up with a call to (415) 236-5388 (M-F 9a-5p, Pacific) to ensure your address update is possible.</p>

Because our warehouse is quite speedy, we ask that you please fill out this form ASAP and also follow up with a call to (415) 236-5388 (M-F 9a-5p, Pacific) to ensure your address update is possible.

Can I Update My Shipping Address?

Order & Shipping Info

My Baby Is Between Sizes. Which Otteroo Should I Get?

What Is Otteroo Made of?

What Is the Weight and Age Limit of Otteroo?

What Are the Dimensions of Otteroo?

Is Otteroo Patented?

Is Otteroo USCG Approved?

Is Otteroo a Swim Aid?

Can Otteroo be Used in Aquatic Therapy?

Product Info & Care

How Do I Put Otteroo On?

What Is the Optimal Water Level When Using Otteroo?

What Is the Ideal Water Temperature When Using Otteroo?

Do We Need to Do the Bubble Test Before Each Use?

Can I Use a Pre-Loved Otteroo?

Can I Reuse My Otteroo for Another Child?

Can We Skip the Tub and Go Straight to the Pool?

Will My Local Pool Allow Otteroo?

Can I Use Otteroo in Open Water?

Using Otteroo

I Ordered the Wrong Size/Color!

How Do I Update My Email?

Can I Cancel My Order?

Tracking Shows My Package Has Been Delivered But I Don't See It!

How Do I Track My Order?

Are There Customs Fees for International Orders?

Do You Ship Internationally?

How Are Orders Shipped?

When Will My Order Ship?

What Does the Warranty Cover?

What Is the Return Policy?

Returns & Warranty

Can I Update My Shipping Address?Updated a year ago